Shipping & Returns
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NGUOI VIET Shop - Shipping Rates
Listed below are shipping details for NGUOI VIET Shop including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping cut-off time:
Our shipping cut-off time is 3 PM (M-F) and 1 PM on Saturday. All orders received by our system on or before the cut-off time will be shipped the same day. Orders received after cut-off time will be processed and ship the next business day. We will always try our best to ship every order we received the same day we receive the order. However, our standard processing time is 1-2 days. Please select the shipping method below taking into account our processing time of 1-2 days.
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Shipping rates for all products (excluding Books, Music, Video and DVD) |
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Standard |
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Continental US Street |
ETA |
3 - 5 business days |
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per Item |
$0.00 |
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per Weight (lbs) |
$0.50 |
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per Shipment |
$4.49 |
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Continental US PO Box |
ETA |
3 - 5 business days |
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per Item |
$0.00 |
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per Weight (lbs) |
$0.50 |
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per Shipment |
$4.49 |
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Alaska and Hawaii Street |
ETA |
3 - 7 business days |
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per Item |
$0.00 |
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per Weight (lbs) |
$0.50 |
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per Shipment |
$4.49 |
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Alaska and Hawaii PO Box |
ETA |
3 - 7 business days |
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per Item |
$0.00 |
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per Weight (lbs) |
$0.50 |
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per Shipment |
$4.49 |
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US Protectorates Street |
ETA |
4 - 8 business days |
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per Item |
$0.00 |
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per Weight (lbs) |
$0.50 |
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per Shipment |
$4.49 |
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US Protectorates PO Box |
ETA |
4 - 8 business days |
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per Item |
$0.00 |
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per Weight (lbs) |
$0.50 |
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per Shipment |
$4.49 |
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APO/FPO Street |
ETA |
18 - 32 business days |
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per Item |
$0.00 |
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per Weight (lbs) |
$0.50 |
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per Shipment |
$4.49 |
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Domestic Standard |
Domestic Expedited* |
Domestic Two Day |
Domestic One Day |
International Standard
21 - 42 business days
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International Expedited
3 - 7 business days
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Books |
$3.99 |
$6.99 |
$14.95 |
$19.99 |
$16.95 up to 1 lb. / $24.95 over 1 lb. |
$46.50 |
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CDs, Cassettes, Vinyl |
$3.99 |
$6.19 |
$14.95 |
$19.99 |
$14.95 |
$46.50 |
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VHS Videotapes |
$3.99 |
$6.19 |
$14.95 |
$19.99 |
$14.95 |
$46.50 |
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DVDs |
$3.99 |
$6.19 |
$14.95 |
$19.99 |
$14.95 |
$46.50 |
*Your shipping fees when buying Books, Music, Videos and DVDs at NguoiVietShop are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
Region Key:
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Continental US |
Continental US states not including Alaska and Hawaii |
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Alaska and Hawaii |
Alaska and Hawaii |
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US Protectorates |
American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) |
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APO/FPO |
Army Post Office and Fleet Post Office |
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Canada |
Canada |
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Europe |
Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia |
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Asia |
Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam |
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Outside US, Eur., CA, Asia |
Brazil, Mexico, South Africa |
NGUOI VIET Shop Shipping Policies
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Unless noted otherwise in the ordering pipeline NGUOI VIET Shop ships all items within two days of receiving order You will receive notification of any delay or cancellation of your order. |
NguoiVietShop Return Policies
Customer may return new, unopened items within 30 days of delivery for a full refund, except during the December holiday period. Items bought during the holiday period will have an extended return period; the holiday period starts on the 1st of November ends on the 31st of December. Items purchased during this period are eligible for a full refund if received by January 31st.
Items should be returned in their original product packaging. Shipping charges are non-refundable and The buyer will need to pay for the return shipments. Shipping costs will only be refunded if the return is a result of merchant or NguoiVietShop error.
All refunds go to the original purchaser. A full refund minus 15% restocking fee will be due provided the return is received within the return window.
Replacements and exchanges are not supported; customers can return their original order for a refund and create a new order for the replacement.
Items classified as hazardous materials are not returnable. Please contact the merchant for issues concerning these items.
Instructions on how to return items:
1. Call us at 714-933-7917 or email: nvshop.cares@nguoi-viet.com
2. Print the returns slip and the shipping label
3. Include the returns slip inside the box and affix the shipping label to the box
4. Ship package
You will receive email confirmation when the refund is processed.
